Cancellation & Refund Policy

The total price displayed on the site includes all applicable government taxes.

In case of increase in the fare during ticket issuance due to airlines, miscalculation due to server error, or bank payment gateway issues, Sarvar Umrahs India Pvt Ltd reserves the right to cancel the ticket and forfeit the received amount as cancellation charges. The difference in amount should be paid after communication from our team.

You are required to pay the entire amount prior to the confirmation of your booking.

Infant Policy: The age of the infant must be below 2 years. The infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. If the infant is 24 months or above, a separate booking must be made as a child.

Child Policy: The child must be between 2 and 12 years old, must have valid proof-of-age documents, and must be accompanied by an adult at least 18 years old.

All tickets/bookings issued shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier. Sarvar Umrahs India Pvt Ltd is not responsible for any delay or cancellation of flights from the airline's end.

Every booking made through us is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.

We levy a nominal amount of ₹300 per passenger/per sector for domestic and ₹500 per passenger/per sector for international air tickets as cancellation service charges.

Zero Cancellation-Fee product premium charged at the time of booking is non-refundable. Convenience fees are non-refundable in all cases.

Some bookings may be non-refundable or cannot be partially cancelled as per the specific airline's policy.

Cancellations can be made online or offline through your booking section or by sending an email to us. To cancel tickets within 24 hours of the journey, we recommend customers contact the airline directly, then send the cancellation request on our website for refunds.

In case of no-show or unutilized bookings, customers are required to make requests for valid refunds within 90 days from the travel date. No refund would be payable for requests raised after 90 days.

Cancellation charges are based on how far in advance you cancel:

Sarvar Umrahs India Pvt Ltd will process the refund only after getting a cancellation request/claim from the customer, travel agent, or corporate company through the booking section or email.

Refunds against the cancellation of air tickets will be credited directly to the customer's mode of payment after receiving the refund amount from the Airlines.

We will process refund within 72 hours only after receiving it from the concerned Airlines/hotel, transporter, or other suppliers.

Due to banking procedures, refunds in credit cards may take up to 72 hours, while it may take 7 days for net banking transactions.

Wallet amounts, once used for any transaction, cannot be transferred to your bank account but can be used for future bookings.

Sarvar Umrahs India Pvt Ltd shall not be liable to pay any refunds whatsoever in cases where the airline or hotel closes its operations or declares itself as insolvent.

Customers and agents shall not hold Sarvar Umrahs India Pvt Ltd liable to pay refunds as assured at the time of booking in cases where the airline or hotel closes its operation or declares itself as insolvent.

On the basis of insurance given by airlines, hotels, or suppliers, Sarvar Umrahs India Pvt Ltd may sometimes refund amounts to the customer, but we reserve the right to recover the refunded amount in the event of airlines or hotels getting shut down, non-operational, or bankrupt.