Booking Policy

The total price displayed on the site includes all applicable government taxes.

In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then Sarvartravels reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Sarvar Umrahs India Pvt Ltd. after the communication from Sarvartravels to avoid any discomfort.

You are required to pay the entire amount prior to the confirmation of your booking.

To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.

To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old

All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.

Company is not responsible for any delay or cancellation of flights from airlines end.

If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform SarvarTravels for the refund to be processed. Please note that SarvarTravels.com do not get any alert from airlines directly.

Cancellation Policy

Every booking made on Sarvartravels.com is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.

Sarvartravels.com levies negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges.

Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.

Convenience fees are non-refundable in all cases.

Some bookings may be non-refundable as per the specific airline’s policy.

Some bookings cannot be cancelled partially as per the specific airline’s policy.

Cancellations can be made online or offline through Mybooking section or by sending an email to Sarvartravels

We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.

Amendment charges on Sarvartravels.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

To cancel the tickets within 24 Hrs of the journey, Sarvartravels recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.

In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.